Contact

There is one mailbox, and a person reads it.

Financial software with no visible human is not trusted, and it should not be. Here is the address, the postal address, and what to expect — including on the weeks when the answer is slower than either of us would like.

We reply within

three working days

Honest on a bad week, not flattering on a good one.

Support tickets to close first

None

Write to us. That is the whole system.

There is no ticket queue, no chatbot and no tiered support plan. You write to a mailbox and the person who built the thing you are asking about writes back. That scales badly and answers well, and at this size the trade is obviously right.

If something is broken, the most useful thing you can send is what you expected to see and what you saw instead. A screenshot beats a description. You do not need to work out whose fault it is first.

One person, evenings. three working days is what can be kept in a bad week, which is the only kind of promise worth making.

Anything at all: [email protected] — bugs, billing, questions about how something works, and the things you are not sure are bugs.
Your data, or a complaint about how we handle it: [email protected] — access, correction and erasure requests, and the grievance route under the DPDP Act. See the Privacy Policy.
Refunds and cancellation: The same support address. You can cancel yourself from Settings → Billing without writing to anybody; the refund policy says when we refund and how long it takes.
Security: If you think you have found a vulnerability, write to [email protected] with “security” in the subject. We will not threaten you for reporting one in good faith, and we will tell you what we did about it.

The company behind it.

Registered office

Larissa InfoTech Private Limited
[ registered address ]

CIN

U58200MH2024PTC421780

GSTIN

Not registered

No GST is charged today. If that changes, invoices will carry the number and the rate.

[ fill before launch ] A registered address and CIN are required for a payment gateway to activate, and belong on this page before the first charge.

What we are not

Ahead is a record-keeping tool, not a bank, a broker or an adviser. It holds no bank credentials, moves no money, and does not tell you what to do with yours. If you need advice about your finances, the person to ask is a qualified adviser, not a budgeting app.

For what the software does promise — and the short list of what it does not — read the Terms of Service.